LEGAL
Regulations
The terms and conditions governing the use of our website and booking services, including reservations, payments, and your obligations as a user.
CONTENTS
01
General provisions
- These Regulations define the rules for using the website operating under the domain www.menadabulgaria.com and the services offered through it.
- The website operator is Balkan Investment Center "Menada" Król-Krajewska, Krajewski Sp.J., ul. Osiedle Piastowskie 6A/4, 62-200 Gniezno, operating in Bulgaria.
- Contact with the operator is possible via e-mail at info@menadabulgaria.com.
- By using the website, the user confirms that they have read and accepted these Regulations.
02
Definitions
- Operator — the entity managing the website and providing the services described herein.
- User — any natural or legal person using the website, including for the purpose of making a reservation.
- Service — accommodation reservation and related services offered through the website.
03
Scope of services
The website enables users to browse available properties, check pricing and availability, and make reservations directly with the Operator. The Operator may also provide additional services such as guest support, property information, and local recommendations.
04
Booking and reservations
A reservation is considered confirmed once the User completes the booking process and receives confirmation from the Operator. The following rules apply:
- All prices displayed are inclusive of applicable taxes unless stated otherwise.
- A valid method of payment must be provided to secure the reservation.
- The Operator reserves the right to request additional verification before confirming a booking.
05
Payments and pricing
Payments are processed securely through the payment providers integrated with the website. Prices are subject to change until a reservation is confirmed. Any additional fees (such as cleaning or service fees) will be clearly disclosed before payment.
06
Cancellations and refunds
Cancellation terms are specific to each property and are displayed to the User before completing a reservation. Refunds, where applicable, are processed according to the cancellation policy in effect at the time of booking.
07
User obligations
When using the website and any booked property, the User agrees to:
- Provide accurate and up-to-date personal information.
- Comply with the house rules of the booked property.
- Refrain from any unlawful, fraudulent, or disruptive use of the website or the accommodation.
08
Liability
The Operator makes reasonable efforts to ensure the accuracy of the information published on the website but does not guarantee that it is free of errors or omissions. The Operator's liability is limited to the extent permitted by applicable law.
09
Final provisions
These Regulations may be amended at any time; changes take effect upon publication on the website. Any disputes arising from the use of the website shall be resolved under the laws applicable in Bulgaria.